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What is Customer Experience (CX)?
Customer Experience is the sum total of interactions customers have with an organization throughout the life-time cycle of the customer. It’s the customer’s perception of your (CX) touchpoints that determine if he or she becomes a brand advocate.
What is Customer Experience Management (CEM)?
Customer Experience Management (CEM) enables organizations to implement processes to provide a 360° comprehensive view of the Customer Experience (CX). Key interactions are identified, customers are continuously surveyed and feedback is used to enhance the (CX) from the customer’s perspective. (CEM) lays the ground work to increase customer loyalty and advocacy with the goal of increased business growth.

Services

Customer Experience360 is a Customer Experience Consulting firm.

Net Promoter® Score

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Customer Journey Mapping

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Market Research

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Strategic Marketing

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About

Customer Experience360

We are a Customer Experience Management firm.

At Customer Experience360 (CE360), we provide customer engagement solutions, customer and employee insights, operational process evaluation, strategic marketing guidance and market research so your Customer Experience(CX) sets you apart from your competitors. We have partnered with Horowitz Research, a leader in customer satisfaction and NPS research; customer, employee and executive insights; and market research covering general market, multicultural and millennial consumers.

  • Percent of BUSINESSES

    who state that they offer a "great customer experience".*

  • Percent of Customers

    actually expressing satisfaction with their experience.*

  • Company disciplines

    for great customer experience:

    • strategy
    • customer understanding
    • design
    • measurement
    • governance
    • culture

  • * source: wikipedia

OUR TEAM

Meet the people behind Customer Experience360
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Florence Buchanan

President and Founder
Florence has over 28 years of experience in marketing, general management and executive leadership in the telecommunications industry… Learn More
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Patty Van Dorn

Finance
Patty Van Dorn has over 25 years of experience in management and finance, most recently in the software industry as President of Hilgraeve, Inc. … Learn More
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Michael Thompson

Technology
Michael Thompson has over 25 years of experience in technology with a focus on developing and maintaining secure, scalable, reliable and integrated systems … Learn More

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